FAQ
Booking, Hours & Policies
What are your business hours?
Dragon Hand Massage operates by appointment only to ensure each client receives personalized care and attention. You can view current availability and book directly by clicking here, where the calendar will automatically display all open time slots.
Current appointment hours:
- Sunday: 10:00 AM – 5:00 PM
- Monday: 10:30 AM – 6:00 PM
- Wednesday: 12:00 PM – 7:30 PM
- Friday: 10:30 AM – 6:00 PM
Can I book a couples session?
As a single-practitioner business, we cannot offer simultaneous couples sessions. However, you can book back-to-back appointments for each person to enjoy consecutive sessions. Please contact us to arrange this.
I can’t find an appointment time. What should I do?
If your preferred date or time isn’t available, you can join our Waitlist to be notified if an opening arises. Here’s how:
- Visit our Booking Page.
- Log in to your account.
- Click on “Waitlist” in the sidebar or footer.
- Complete the Waitlist Form with your desired dates and times.
Once submitted, you’ll receive a notification if an appointment becomes available within your specified timeframe.
What is the cancellation policy?
Please provide at least a 24-hour notice for cancellations or rescheduling. Cancellations without a 24-hour notice will incur a charge of 50% of the service cost. Repeated late cancellations will result in a full charge and may affect your ability to book future appointments.
What happens if I miss my appointment without notice?
Missing your appointment without notice (“No Show”) will result in a charge for the full service cost.
What should I do if I’m going to be late?
If you anticipate being late, inform us as soon as possible. Late arrivals will be charged the full fee and may receive a shortened session to respect the schedules of the clients following you.
Payments & Pricing
What are the prices for your sessions?
You can view our full menu of services and pricing here: Services & Pricing
Can I use my Health Savings Account (HSA)?
Yes, many HSA plans cover massage therapy when prescribed by a medical professional. We provide a receipt with the Licensed Massage Therapist (LMT) number for submission to your insurance provider upon request. Please verify coverage with your HSA plan and provide any required documentation at booking. Payments can be made using an HSA card.
Do you offer gift cards?
Yes, we offer gift cards! You can load the gift card with the amount of the service you wish to purchase, making it a perfect gift for relaxation and wellness.
Is tipping expected?
Tipping is appreciated but not required. If you’d like to tip, we offer convenient options via card payments, including 15%, 20%, or 25% prompts on our Square Terminal.
About Our Services
Do I have to be fully undressed for a massage?
No. Your comfort is our top priority. You may undress to your level of comfort. Some clients choose to remove all clothing, while others leave on undergarments. Regardless of your choice, you will be professionally draped with a sheet and blanket at all times. Only the specific area being worked on will be uncovered.
What kind of oils or lotions do you use?
We use BIOTONE Dual-Purpose Massage Crème. It is a rich, non-greasy formula infused with Arnica and Ivy extracts to help soothe the skin. It provides a smooth glide for deep work without leaving an oily residue, making it excellent for all skin types.
What is the difference between Swedish and Deep Tissue massage?
Swedish massage uses long, gliding strokes to promote relaxation and improve circulation. Deep Tissue targets the deeper layers of muscle and connective tissue to release chronic tension. We often blend techniques from both styles to create a session that is both relaxing and effective for pain relief.
How is Movement Coaching different from a massage?
Massage is a passive therapy where you relax on the table while the practitioner works on you. Movement Coaching is an active partnership. We use dynamic and assisted stretching techniques where you may be asked to engage specific muscles, apply gentle resistance, or coordinate breathing to safely improve your range of motion.
What is the difference between “Assisted Stretching” and “Movement Coaching”?
Assisted stretching is a technique we use during the session, but Movement Coaching is the broader goal. We don’t just stretch you; we help you improve your body awareness so you can move better in your daily life.
Is Movement Coaching the same as Physical Therapy?
No. Movement Coaching focuses on improving general movement quality and flexibility. While it helps manage chronic tightness, it does not involve diagnosing or treating acute medical conditions. If you are recovering from surgery or a fresh injury, please consult a physical therapist before scheduling.
What should I wear for a Movement Coaching / Asssisted Stretching session?
Unlike a traditional massage, Movement Coaching / Asssisted Stretching sessions are performed fully clothed. Please wear comfortable, flexible clothing (like athletic shorts, yoga pants, or a t-shirt) that allows you to move easily.
What is Reiki and what should I expect?
Reiki is a quiet, meditative energy technique. Unlike massage, you remain fully clothed on the table. The practitioner may use a light touch or keep their hands hovering slightly above the body.
- What does it feel like? Experiences vary. You may feel sensations of warmth, gentle tingling, or pulsing. Others feel nothing but a deep sense of relaxation and peace. Both are normal!
What is Reflexology? Is it just a foot massage?
Reflexology is a targeted pressure-point technique, not a standard foot rub. We focus on specific “maps” on both the feet and hands that correspond to organs and systems throughout the body. The goal is to restore balance to the whole system, rather than just relaxing the muscles in the foot.